Resource Hub › Maintenance & Requests
Maintenance & Requests

Every maintenance request tracked from report to resolved

A clear ticketing workflow for maintenance and repairs. Assign staff, attach photos, and keep residents updated — so nothing falls through the cracks.

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Illustrative preview of the service ticket board.

Capabilities

A Workflow That Closes the Loop

From the moment a resident reports an issue to the moment it's fixed.

Resident-submitted tickets

Residents report issues from the portal in seconds, with all the details you need.

Photo attachments

Pictures come with the ticket, so staff know exactly what they're walking into.

Staff assignment

Route each ticket to the right person and track workload at a glance.

Status tracking

Open, in-progress, and resolved states keep everyone on the same page.

Comments & history

A full thread on every ticket — no more chasing updates over email.

Scheduled maintenance

Set recurring tasks and reminders so preventive work never gets forgotten.

Nothing slips through the cracks

  • Residents always know the status of their request, cutting down follow-up calls.
  • Managers see every open ticket, its owner, and how long it's been waiting.
  • Photos, comments, and history live on the ticket — a complete record.
  • Recurring and scheduled maintenance keeps the community ahead of problems.
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Illustrative preview of the Koda interface.

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See Maintenance in Action

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